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Our refund policy lasts 30 days, and only covers defective items or items damaged in transit. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Refunds & Exchanges
To be eligible for a refund or exchange, you must first email us at  businesssupport@milkchic.co  within 30 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
MILKCHIC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, MILKCHIC will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Return & Refunds Policy

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • we have a no-return policy for items that do not fit. Please check thoroughly the size chart before placing an order.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud

Store Return Policy

We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached

** All items returned must be in original condition (including all paperwork, packaging, and accessories) with tags still attached. All items must be unworn, unaltered, and unwashed. 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Milkchic.co items sent to our Distribution Center will be discarded upon receipt.